Spa Policies

All patients wishing to have a medical spa procedure must have a consultation with the physician first by PA law. The physician will review your goals of treatment and make recommendations on which services would best meet your needs. They will work with you to create a package that best fits your needs and will discuss financing options with you if needed.

In order to schedule a consultation, a credit card is required. We require a 48-hour cancellation for all consults or procedures. In the event that we do not receive cancellation within this time or you do not arrive as scheduled, your credit card will be charged a $50 fee.

Retail products (such as clothing) may be returned or exchanged within 1 week of purchase provided the original packaging and product is intact and undamaged and the receipt is returned with the item. If the item had an attached tag (such as on clothing) it must also be intact. Hair, Skin and Body products cannot be returned or refunded (this includes our Eufora, Ouidad, Wella, ZO, Coventina Skincare and Bioelements as well as any other hair, skin or body product brands).  

Paid services may not be refunded. Please make sure you are happy with the service prior to leaving the spa as corrections may not be able to be made after leaving the facility. Please address any concerns with your provider or our customer care specialist at the front desk.

For fashion hair color services, please consider scheduling a consultation with one of our cosmetologists to discuss your goals and address expectations. With this type of non-permanent color, there are often several steps involved in creating a desired look. In order to maintain the color you will need to follow specific instructions, use specific hair care products, and may need more frequent appointments for coloring.
Our employees are important and special. Please treat them with kindness and consideration. Our management would be happy to contact you if needed by phone if you leave contact information with the reception desk.

All service providers at Coventina Day Spa are licensed professionals, who strictly adhere to the state-mandated policies and procedures. State law requires those aged 16 and 17, who wish to receive massage treatments, to be accompanied by a parent or legal guardian during the treatment. For these occasions, may we suggest our serenity suite where a parent/guardian and teen receive treatments side by side. We also offer a chair massage with the teen fully clothed and resting in a semi-upright position. We appreciate your full compliance with these policies. Coventina Day Spa reserves the right to deny treatment to those who appear to be under the age of 18 without a parent/guardian present.

Medical spa procedures on minors are taken on a case-by-case basis. Our physicians would be happy to discuss this briefly over the phone before scheduling a consultation.

Coventina Day Spa Gift Certificates are the ideal gift for any occasion. Gift Certificates may be purchased in any denomination to use towards services or products of choice. Gift Certificates are non-refundable. Please treat gift cards as you would cash. Lost or stolen cards cannot be replaced.

Yes, we accept cash payments as well as Mastercard, AmEx, and Discover.

Although certain treatments require the removal of clothing, respect for your privacy is our primary concern. Undergarments may be worn if preferred. Professional draping procedures are observed at all times, and we encourage you to communicate any discomfort to your provider. For your convenience, we provide robes, slippers, showers, and lockers. We may not be held responsible for lost or stolen articles.

To give you the most relaxing experience possible, we recommend turning your phones/devices off while you are at Coventina.  All electronics are required to at least be set to silent (no vibration please).  You may use our reception area or outdoor spaces if needed for any emergent calls.

Prices do not include gratuity but it is accepted graciously by our providers. Please show your appreciation for outstanding services by giving gratuities to your provider(s) directly or at check-out. Gratuity may be given in cash or added to your credit card payment.

A 20% gratuity will automatically be added to the following: groups of 6 or more, any day spa package, and spa parties. Further gratuities may be given at your discretion.

Please note that gratuity is not expected for medical spa providers/services. If you feel a desire to show your appreciation to anyone other than the physician you may do so. Our physicians do not accept gratuity, just kind words!

Prices are subject to change without notice. We gladly accept cash, personal checks, VISA, MasterCard, Discover, and Coventina Gift Cards. A $25 fee will be accessed for returned checks.

We will be glad to provide your party with coffee, water, or tea, as well as plates, silverware, wine glasses, and a refrigerator to store your food.

Alcoholic beverages are permitted at the spa, but we insist that you drink responsibly.